Returns & Exchanges
At KegLand Australia, we want you to be completely satisfied with your home brewing and dispensing equipment; if a product doesn't meet your expectations, our straightforward return process ensures a quick resolution. We offer returns for faulty items or change-of-mind purchases within 30 days, provided the goods are in original, unused condition.
Initiate Your Request
Log into your KegLand account and navigate to your order history to submit a return request, or contact our customer service team with your order number and reason for return.
Prepare the Package
Securely pack the items in their original packaging, ensuring all components, manuals, and accessories are included to prevent damage during transit.
Ship to Warehouse
Affix the provided return label or address the parcel to our Melbourne distribution center; we recommend using a tracked service for peace of mind.
Inspection and Refund
Once our technicians inspect the returned equipment, we will process your refund, store credit, or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing